Welcome participants to the De-Escalation Tactics module. Emphasize the importance of these skills in reducing tension and building collaborative relationships.

Review what participants will achieve today. Clarify expectations and how these tactics apply to their work or community settings.

Define core terms to ensure a shared understanding. Invite questions if any concept is unclear.

Introduce the first tactic—active listening. Demonstrate or role-play briefly if time permits.

Show how tone and pace influence interaction. Encourage participants to practice varying their vocal delivery.

Demonstrate neutral, open posture and appropriate space. You may ask for a volunteer to model with you.

Explain the power of empathy. Highlight that validation doesn’t mean agreement but shows respect.

Provide concrete examples to illustrate how multiple tactics can combine.

Play a brief video example (2–3 minutes) demonstrating a successful de-escalation in a workplace setting. Encourage participants to note the tactics used.

Recap the four tactics. Prepare participants for the upcoming role-play exercises and peer feedback.