Introduce the session by welcoming the student. Emphasize that the goal is to gain confidence in handling difficult conversations and discuss the key objectives of the lesson.

Discuss the importance of active listening. Share real-life examples and stress the role of paying full attention to the speaker.

Talk about empathy and how it supports understanding different perspectives. Provide scenarios where empathy changes the conversation's tone.

Introduce assertive communication tactics. Explain how to express thoughts clearly while respecting both oneself and others.

Provide a summary of all key strategies. Reinforce the importance of integrating these tactics into real-life conversations and address any remaining questions.