Introduce the concept of professional-level strategies for managing personal conflicts. Emphasize the importance of techniques like active listening, perspective-taking, and assertive communication. Set the stage by asking students to reflect on a time they faced a conflict and discuss what they did.

Discuss active listening. Encourage students to share what active listening means in their own words, then provide a formal definition. Highlight techniques such as nodding, summarizing, and asking clarifying questions.

Explain perspective-taking. Use a relatable scenario to illustrate how understanding another person's viewpoint can de-escalate a conflict.

Detail assertive communication. Discuss how being assertive differs from being aggressive. Include role-play suggestions.

Summarize the key points discussed. Encourage students to reflect on which strategy they find most applicable to their own experiences and how they can start practicing it in daily interactions.